Troubleshooting License and Subscription Issues We also included a few post-Installation issues that may happen after you install SketchUp but before you can use it. If you run into an issue while installing SketchUp, these articles can help you with fixing common installation issues including repairing, uninstalling, failure to run, and file errors. Our Graphics and Performance articles cover improving graphics performance including updating drivers, what graphics cards are suggested for use with SketchUp, and issues with peripherals. SketchUp Checkup - Not sure what's causing errors in SketchUp? SketchUp Checkup can help you identify many hardware or software issues that may be getting in the way.Issues Creating 3D Models - Troubleshoot various issues you may encounter when creating or editing your models.Connecting to Online Features - How to manage connection issues when using online features like Add Location, 3D Warehouse, or Extension Warehouse.

Tools and Functionality Issues - Having trouble with a tool or shortcut not working how it should? These articles can help you get back on track.

The SketchUp articles cover errors specific to using SketchUp, including: For immediate notification about issues or planned events, click Subscribe to Updates in the upper right of the status page. To stay on top of critical issues, service outages, and planned maintenance for SketchUp products or related services please see the SketchUp Status page. The SketchUp operations team monitors the status of our online services 24 hours a day, 7 days a week. If you need support in another language or timezone, please explore our network of global SketchUp partners. Please visit our Customer Support Center for contact options.

For more information see our End of Support Policy.įor support in English, our Customer Support team is here to help you Monday - Friday, from 1 a.m. Tip: SketchUp's Support Team provides support for users with a current SketchUp subscription plan or those with a Classic License using a supported version of SketchUp.

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